Our mission is to provide the most effective and efficient technical service and product support for your medical device installed base at a cost effective solution. Our goal is maintaining the highest levels of customer satisfaction. SteelHorse Medical enables you to have the power of a national technical services team, while ensuring that your medical device installed base is maintained to your factory specifications, & compliance with regulatory agencies & GMPs is maintained.
SteelHorse Medical is a technical service organization who partners with medical device manufacturers providing any of these services which are completely customized to your company’s objectives and goals:
• Field service engineers
• Dispatch
• Workshop/Depot repairs
• Product engineer phone support
• Pre-install planning & installations
• Demo Placement & Logistics
• Training
• Parts management
• Back office support
• Collect & Track MDR events
• Credentialing Support
• Contract Support
SteelHorse Medical is ISO 9001:2008 Certified. We utilize only direct SteelHorse field service engineers to care for your equipment. Quality, Consistency & great communication are vital to our success as an option for service for medical OEMs.
Company’s Keywords:
medical device technical & field services, training videos, back office support, service contracts, technical phone support
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